What we do

The Office of the Ombuds is dedicated to improving the quality of services for people experiencing homelessness by helping community members navigate the homeless system, resolve issues, escalate emergency calls, and proactively engage with the community to gather system feedback. 

The Office of the Ombuds reports directly to the CEO and acts independently, with sole discretion to initiate and pursue complaints and inquiries.

Please note that the Ombuds is not designed to resolve complaints about encampments or from housed neighbors.

People Served

The Ombuds serves the following groups:

  • Community members using services overseen or funded by the KCRHA
  • Employees, funders, and contractors of the KCRHA
  • Providers who implement services overseen or funded by the KCRHA

Services and Activities

The Ombuds:

  • Provides information.
  • Responds to inquiries and concerns.
  • Investigates complaints.
  • Recommends changes.
  • Write reports.
  • Seeks input and feedback about system improvements from KCRHA constituents.


Annual Reports

Ombuds Office Annual Report 2023

Quarterly Reports

Ombuds Office Quarterly Report: Q1 2024

Contact the Ombuds Office

Ombuds Message Line: (206) 639-4601

Email: ombuds@kcrha.org.

If you call or email the office without completing the form, please be prepared to answer the questions that are listed on the complaint and inquiry form.

We also accept complaints by mail. Please address to:
KCRHA Ombuds, 400 Yesler Way, Suite 600, Seattle, WA, 98104

Download the KCRHA Ombuds Office Brochure
Download the KCRHA Ombuds Office Primer