The Office of the Ombuds is dedicated to improving the quality of services for people experiencing homelessness by helping community members navigate the homeless system, resolve issues, escalate emergency calls, and proactively engage with the community to gather system feedback.
The Office of the Ombuds reports directly to the CEO and acts independently, with sole discretion to initiate and pursue complaints and inquiries. The team operates with impartiality and confidentiality.
People served
The Office of the Ombuds serves the following groups:
- Community members using services overseen or funded by the RHA
- Employees, funders, and contractors of the RHA
- Providers who implement services overseen or funded by the RHA
Services Provided
The Office of the Ombuds is responsible for:
- Responding to inquiries, concerns and complaints
- Investigating and resolving concerns and complaints
- Proactively seeking input and feedback from people with lived experience and service providers
Reports
Reports and resolutions will be posted here as they become available.
File a Complaint
The Office of the Ombuds is your single point of contact for help navigating the homeless system and responding to concerns or complaints from service providers and people experiencing homelessness.
Note that the Ombuds is not designed to resolve complaints about encampments or from housed neighbors.
The Office of the Ombuds serves the following groups:
- Community members using services overseen or funded by the RHA
- Employees, funders, and contractors of the RHA
- Providers who implement services overseen or funded by the RHA
If you are a member of one of the eligible groups and would like to file a complaint, please email ombuds@kcrha.org or use this form.
We also accept complaints by mail. Please address to:
KCRHA Ombuds, 400 Yesler Way, Suite 600, Seattle, WA, 98104