The Office of the Ombuds is dedicated to improving the quality of services for people experiencing homelessness by helping community members navigate the homeless system, resolve issues, escalate emergency calls, and proactively engage with the community to gather system feedback. 

Our Ombuds uses a restorative and transformative justice model that acknowledges the interpersonal interactions that cause harm and the obligations that result from harm, encourages engagement and participation by all stakeholders impacted, and actively seeks to transform the systems that perpetuate harms.

The Office of the Ombuds reports directly to the CEO and acts independently, with sole discretion to initiate and pursue complaints and inquiries. The team operates with impartiality and confidentiality.

People served

The Office of the Ombuds serves the following groups:

  • Community members served by an RHA provider or contracted program;
  • Residents of shelter, transitional housing, or permanent supportive housing;
  • Providers who contract with RHA to provide outreach, shelter, rapid re-housing, transitional housing, permanent supportive housing, and prevention efforts;
  • Employees or Contractors of the RHA.

Services Provided

The Office of the Ombuds is responsible for:

  • Responding to inquiries, concerns and complaints
  • Investigating and resolving concerns and complaints
  • Proactively seeking input and feedback from people with lived experience and service providers

Reports

Reports and resolutions will be posted here as they become available.


File a Complaint

The Office of the Ombuds is your single point of contact for help navigating the homeless system and responding to concerns or complaints from service providers and people experiencing homelessness.

Note that the Ombuds is not designed to resolve complaints about encampments or from housed neighbors.

The Office of the Ombuds serves the following groups:

  • Community members served by an RHA provider or contracted program;
  • Residents of shelter, transitional housing, or permanent supportive housing;
  • Providers who contract with RHA to provide outreach, shelter, rapid re-housing, transitional housing, permanent supportive housing, and prevention efforts;
  • Employees or Contractors of the RHA. 

If you are a member of one of the eligible groups and would like to file a complaint, please email ombuds@kcrha.org or use this form.

Your information will be kept confidential.

Name(Required)

We also accept complaints by mail. Please address to:

KCRHA Ombuds, 400 Yesler Way, Suite 600, Seattle, WA, 98104