The Office of the Ombuds is dedicated to improving the quality of services for people experiencing homelessness by helping community members navigate the homeless system, resolve issues, escalate emergency calls, and proactively engage with the community to gather system feedback. 

Our Ombuds uses a restorative and transformative justice model that acknowledges the interpersonal interactions that cause harm and the obligations that result from harm, encourages engagement and participation by all stakeholders impacted, and actively seeks to transform the systems that perpetuate harms.

The Office of the Ombuds reports directly to the CEO and acts independently, with sole discretion to initiate and pursue complaints and inquiries. The team operates with impartiality and confidentiality.

People served

The Office of the Ombuds serves the following groups:

  • Community members served by an RHA provider or contracted program;
  • Residents of shelter, transitional housing, or permanent supportive housing;
  • Providers who contract with RHA to provide outreach, shelter, rapid re-housing, transitional housing, permanent supportive housing, and prevention efforts;
  • Employees or Contractors of the RHA.

Services Provided

The Office of the Ombuds is responsible for:

  • Responding to inquiries, concerns and complaints
  • Investigating and resolving concerns and complaints
  • Proactively seeking input and feedback from people with lived experience and service providers

Meet the Team

Chief Ombuds Katara Jordan

Katara Jordan, Chief Ombuds

Katara (she/her) is a dedicated advocate who has spent the last 11 years leading policy and advocacy efforts focused on people experiencing homelessness. She is passionate about ensuring that the voices of those with lived experience drive solutions towards systemic changes that will drive improvements in homeless prevention and housing interventions. Prior to joining KCRHA, she led statewide advocacy for Building Changes, to support data-driven and cross-sector approaches to housing issues impacting children, youth, and families. Previously she worked as an attorney at Columbia Legal Services, focused on removing systemic barriers for children and youth impacted by homelessness, juvenile records, or foster care. Katara holds a B.A. in Women’s Studies from Barnard College, Columbia University in New York City, a Master’s in Social Work from the University of Washington, and a law degree from the University of Washington School of Law.


Reports

Reports and resolutions will be posted here as they become available.


File a Complaint

The Office of the Ombuds is your single point of contact for help navigating the homeless system and responding to concerns or complaints from service providers and people experiencing homelessness.

Note that the Ombuds is not designed to resolve complaints about encampments or from housed neighbors.

The Office of the Ombuds serves the following groups:

  • Community members served by an RHA provider or contracted program;
  • Residents of shelter, transitional housing, or permanent supportive housing;
  • Providers who contract with RHA to provide outreach, shelter, rapid re-housing, transitional housing, permanent supportive housing, and prevention efforts;
  • Employees or Contractors of the RHA. 

If you are a member of one of the eligible groups and would like to file a complaint, please email ombuds@kcrha.org or use this form.

Your information will be kept confidential.

Name(Required)

We also accept complaints by mail. Please address to:

KCRHA Ombuds, 400 Yesler Way, Suite 600, Seattle, WA, 98104